Our clients are at the heart of how we operate
One of the benefits of engaging a shared service centre is the variety of problems we’re equipped to solve. We adapt to your needs; integrating with existing teams and simplifying business practices; saving you money and freeing up time to focus on the bigger picture.
We have a large multidisciplinary team who can scale up to match the demands of peak times, and are committed to continuous improvement for our clients.
Selected clients
Greater Anglia is a train operating company providing the commuter and intercity services from its Central London terminus at London Liverpool Street to Essex, Suffolk, Norfolk and parts of Hertfordshire and Cambridgeshire as well as many regional services throughout the East of England. Greater Anglia has been named Passenger Operator of the Year at the National Rail Awards 2022.
-
Greater Anglia operate an effective and efficient resource model, which results in a highly motivated and engaged workforce supported by extensive colleague support mechanisms. The ongoing proactive and effective collaboration with industry partners, key stakeholders and community groups meaningfully improves operational performance and delivers an enhanced customer and community experience.
Solvd. has worked in partnership with Greater Anglia since July 2019 providing them with peace of mind by managing back office services on their behalf, focusing on providing solutions to complex terms and conditions and meeting extremely high service levels. Solvd. provide regular stakeholder reviews and continuous improvement is at the heart of the processes performed for Greater Anglia with an ultimate focus on excellent customer services.
-
Finance
Customer experience
Delay Repay
End to end payroll (3,000+ employees)
Management information & reporting
Abellio Bus is a major transport operator in the UK, running around 14% of bus services across London on behalf of Transport for London.
-
Abellio Bus carry 150 million passengers per year, operating 800 buses and employing nearly 3,000 staff across 6 depots in Central, South and West London. They focused on providing Reliable, Simple and Sustainable transport. They challenge themselves and the wider industry, aiming to set the highest standards whilst focusing on delivering a sustainable, zero carbon future.
In addition to bus services in London, they also deliver Rail Replacement services across the UK through Abellio Rail Replacement, coach parking at their Central London Battersea depot and vehicle MOT service at their sites in Camberwell and Twickenham. Their Travel Connect business provides travel solution for event organisers across the UK.
Solvd. has worked in partnership for Abellio Bus financial services since 2015 and started providing end to end monthly and weekly payroll services in 2022 as well as HR services and reporting and management information. We have also provided Business Analysis for several areas of the business providing management information which enables decision making.
-
Finance
End to end monthly/weekly payroll (2,500 employees)
HR services (2,500 employees)
Management Information & Reporting
Business Analysis
East Midlands Railway operates trains connecting people and places across the Midlands. Working in partnership to connect cities, support communities and create easier journeys for everyone, EMR operates high speed Intercity services, linking London St Pancras with the towns and cities of the East Midlands and South Yorkshire.
-
East Midlands Railway provide services across the country, from Crewe and Liverpool in the west across to Norwich and Lincoln in East. They have invested in local communities, providing approximately 2,500 jobs across a range of skills and experience. EMR are investing £600 million over the next few years, bringing customer improvements to services, trains and stations.
Solvd. started their partnership with East Midlands Railway Finance in 2019, providing mobilisation expertise and project management to onboard Finance and Delay Repay services, then payroll services in 2020.
-
Finance
End to end payroll (2,500 employees)
Delay Repay
Management information & reporting