customer experience shared
customer experience solvd.
Rapid resolutions with a human touch.
We help the businesses we work with thrive by reducing stress in their day-to-day work life.
Our clients trust us because we deliver – every day, every week, every month.
Our Customer Experience division delivers timely and high-quality responses to over 50,000 customers each and every month.
Available seven days a week, our team of dedicated customer experience specialists provide seamless support and assistance to a diverse clientele throughout the UK. From basic inquiries to intricate compensation claims, our agents handle a wide spectrum of requests.
By outsourcing your customer service to us, your business gains full-time access to our adaptable and multidisciplinary team, ensuring we can cater to your needs effectively whenever you need us. We consistently deliver exceptional outsourced customer care, especially during periods of increased demand for our clients.
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– Inbound teleservices
– Answering services
– Customer support & care
– Email support & management
– Live chat
– Helpdesk
– Omni-channel call centre
– Order taking -
– Inbound and outbound calls
– Flexibility for demand surges
– Bookings & reservations -
– Mailshots
– Ticketing
– Vouchers
– Document scanning -
– Compensation claims processing
– Compensation payments -
From simple to complex
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On-Demand Contact Management Services
Capacity for overflow/high demand
365 days per year
Early morning/evening cover
Absence, peak, training cover
Omni-Channel Contacts
Delay Repay
Complaint Handling
Leading Industry CRM System
Design Customer Journey
Crisis / Out of Hours Services
Sales & Bookings for Large Tour Operators
Ticketing & Fulfilment Services
Our success is down to our brilliant team and outstanding in-house training program, which equips our staff with the necessary skills from the moment they join us. Our training regimen is uniquely designed with tailored content, encompassing four weeks of classroom instruction followed by eight weeks of practical experience.
This rigorous approach instils confidence and competence in our team, empowering them to go the extra mile in looking after customer concerns and providing service solutions.
Key sectors
Our team have experience in the following sectors:
Transport
Housing Associations
Retail
Leisure